Refund policy

Returns & Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must:

  • Be in the same condition that you received it

  • Be unused, unworn, and with tags (if applicable)

  • Be in the original packaging

  • Include proof of purchase (order number)

Non-Returnable Items

The following items cannot be returned:

  • Digital products or downloads

  • Gift cards

  • Sale or clearance items

  • Personal care or hygiene products

If you’re unsure whether your item qualifies, please contact us before returning.

How to Start a Return

To initiate a return, contact us at [your support email] with:

  • Your order number

  • Reason for return

If your return is accepted, we’ll provide instructions on how and where to send your package.
Items sent back without prior approval may not be accepted.

Damages & Issues

Please inspect your order upon arrival and contact us within 48 hours if:

  • The item is defective

  • The item is damaged

  • You received the wrong item

Include photos of the item and packaging so we can resolve the issue quickly.

Refunds

Once we receive and inspect your return, we’ll notify you of the status of your refund.

If approved:

  • Refunds will be issued to your original payment method

  • Please allow 5–10 business days for the refund to appear

Shipping costs are non-refundable, unless the return is due to an error on our part.

Exchanges

We do not offer direct exchanges.
If you’d like a different item, please return your original purchase and place a new order.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect

  • We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items

Contact

For any questions about returns or refunds, contact us at:
📧 [your support email]